We stand behind the quality of every piece of handmade gemstone jewelry we create, that’s why we created our free repair policy.

What's Covered (Free of Charge)

Re-securing loose gemstones

Fixing broken clasps, jump rings, or chains

Re-stringing beaded bracelets or necklaces

Re-attaching pendants or charms

Minor stone tightening or prong work

Cleaning and polishing during the repair

What's NOT Covered (May Incur a Small Fee)

Lost stones or parts (we'll replace them at cost if possible)

Damage due to obvious misuse, alteration by another jeweler, or accidental loss

Normal wear that requires replacement of major components (e.g., full chain replacement)

Super Simple 4-Step Process

1. Fill Out the Quick Repair Request Form

Click the button below and tell us about your piece and what needs fixing (photos are very helpful!)

2. We’ll Reply Within 3-5 Business Days

You’ll receive an email from us with confirmation that the repair is covered as well as the shipping address.

Please note that local pickup/drop off is not available at this time. We appreciate your understanding.

3. Send Us Your Jewelry

Pack it securely (we recommend adding insurance for high-value pieces). Mail it to the address we provide.

4. We Repair & Return It (2–4 Weeks)

Once we receive your piece, we’ll repair it by hand in our studio and ship it back to you with tracking — all at no charge for the repair work.

Daily Wear Tips

Put jewelry on AFTER applying makeup, perfume, hairspray, lotions, or sunscreen. Remove jewelry before swimming (chlorine & salt water), showering, exercising, etc. Avoid direct contact with harsh chemicals.

Cleaning Your Jewelry

Mix a few drops of mild dish soap with warm (not hot) water. Gently clean with a soft toothbrush or microfiber cloth. Rinse thoroughly with lukewarm water. Pat dry immediately with a lint-free cloth and let air-dry completely before storing.

Natural Gemstones

Most gemstones in your piece (quartz, amethyst, labradorite, moonstone, etc.) can be cleaned with the method above. Extra delicate stones (opal, turquoise, malachite, pearl) should never be soaked.

Storage

Store in a dry place away from direct sunlight. Hang necklaces or lay them flat to avoid tangling.

Gold Plating Longevity

Gold-plated stainless steel is very durable, but plating will naturally wear with time and exposure. Normal wear may show subtle fading after 6–24 months depending on frequency of wear and skin chemistry — this is natural and not a defect.